Contact us
If you are interested in contract any of our services either from the integral development of your e-commerce, the personalization of your VTEX Stores or PrestaShop Stores up to services Digital Marketing, fill in the form below and we will prepare a proposal tailored to the needs of your project 🙂 What do you want to be part of our team of developers, computer scientists or experts in online marketing? You can also contact us! Fill out this form attaching your Curriculum Vitae. Good luck!


    Give us a call: +34 672 022 687
    Send us an e-mail: [email protected]

    Central office
    C/ Ingertal 24
    45529, Yuncler
    Toledo
    Barcelona office
    Calle Electrónica 19, 8D,
    08915, Badalona
    Barcelona
    Pecs office (Hungary)
    Koller utca 7.
    7626, Pécs
    Baranya
    Colombian Office
    Cra. 43a #5a - 113
    Ed. One Plaza, Torre Sur, Oficina 502
    Medellín, Antioquia, Colombian

    HELP DESK

    We help you in the implementation of
    the most efficient tool for your Customer Service team.
    Improve customer loyalty with good service!

    HELP DESK, THE BEST CUSTOMER SERVICE SYSTEM

    Converting a question or incident into an opportunity is the responsibility of the Customer Service team. To attend quickly, reliably and efficiently, it is essential to provide the team with a Help Desk platform that brings together all the tools.

    A Help Desk centralizes all communications: you can find emails, forms, calls, messages, direct chats, and FAQs. It is also possible to embed a chatbot in your eCommerce and receive feedback from social networks, marketplaces like Amazon or your product rating services.

    PLATFORMS AND FUNCTIONALITIES

    Having all the information gathered on the same dashboard, the time spent resolving questions and incidences is much shorter.

    In Webimpacto we bet on the omnichannel tool offered by Freshworks: the platform includes FreshDesk, FreshChat and FreshCaller.

    For each project we choose the platforms that best adjust in service and functionalities, with individual use or integrating complementary tools. For this reason, we also work with other tools that are standard, such as Zendesk and Oct8ne.

    What features does the Omnichannel platform offer you?

    What features does the Omnichannel platform offer you?

    CONSULTATION AND IMPLEMENTATION

    With Help Desk you’ll have all your customers’ contacts under control. If you are interested in implementing this service in your business, or applying improvements to your current Help Desk, we will be happy to assist you and help you grow as a business.

    We carry out a specific consultancy to choose the most suitable tools for your business. We take care of the implementation of the platform, its integration with your Prestashop shop, Magento or eCommerce store to measure, and the measurement of the results achieved.

    Always with one goal: the more efficient the Customer Service team, the more satisfied are customers.

    Webimpacto Consulting S.L. Within the framework of the ICEX Next Export Initiation Program, it has had the support of ICEX and the co-financing of the European FEDER fund. The purpose of this support is to contribute to the international development of the company and its environment.
    © 2023 Webimpacto Consulting S.L.